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At 55ih, we collect only what we need to run your account and process your transactions — including wallet activity through bKash and Nagad. This policy tells you exactly what we hold, why we hold it, and what you can do about it.
This policy sets out how 55ih collects, uses, stores and shares information connected to your account. When you open an account and link a payment wallet — bKash, Nagad or Rocket — we receive the data needed to record and confirm that transaction on our side. We do not receive your full wallet PIN or bank credentials; we receive only the transfer reference and the amount our system needs to credit your account balance. We keep transaction records so you can check them at any time under your account history. Beyond payment data, we also collect the email address and mobile number you register with, your login timestamps, and the device type used to access your account. We use this information to verify your identity when you contact support, to investigate any account dispute, and to maintain a secure session on your device. We do not sell your personal data to third parties for marketing purposes. Any third-party service we use — such as a payment processor — handles only the minimum data required for that function. Access to this platform and the protections available to you under this policy depend on your local law and eligible regions. If you have a question about a specific data item, the support route is listed in the contact section below.
This policy covers data generated within your 55ih account — from registration through to active wallet use. It does not extend to third-party services you connect to from outside this site. Review the four areas below to understand the boundaries clearly before you proceed.
Any data you submit when opening or logging in to your 55ih account falls inside this policy. That includes your registered email, mobile number and the device session tied to each login. We store this to keep your account secure and to verify your identity if a dispute arises.
Deposit and withdrawal records linked to bKash, Nagad or Rocket are covered here. We hold the transfer reference and amount on our side. You can view these records in your account history at any time. We do not store your wallet PIN or full payment credentials.
When you browse pages on 55ih, we collect standard session data — page paths visited, session duration and browser type — using cookies. This helps us keep the site functional on your device. You can manage cookie preferences through your browser settings, though disabling them may affect how some features load.
Links to external services, including payment processors and game content providers, fall outside this policy once you leave our domain. We share only the minimum data those services need to complete their function. Their own privacy terms govern how they handle that data on their side.
Your account gives you direct access to most of the data we hold about you. Under your account settings you can review your registered contact details, check your transaction history for each bKash, Nagad or Rocket movement, and update your email address or mobile number if something is recorded incorrectly. If you find a data item that looks wrong — a transaction amount, a login record, or a detail on your profile — you can raise a correction request through our support channel. We will check the record against the system log and respond with what we found. If you want to know what specific data we hold about your account, or if you want to request that certain data be removed where our retention policy and local law allow it, submit that request in writing through the contact route listed in this policy. We aim to acknowledge every written request; how quickly we can act depends on the nature of the request and what local rules require of us. Availability of these rights depends on your local law and eligible regions.
Open your account history to see transaction references for every bKash, Nagad or Rocket movement. Login timestamps and device session records are also stored there. No separate request is needed — it is visible directly inside your account.
If your registered email or mobile number is wrong, update it under account settings. For fields you cannot edit directly — such as a verified identity detail — contact support with the corrected information and the reference number of the record in question.
Send a written query through the support contact listed below to ask what data we hold, why we hold it, or how long we keep it. We will check against the system record and respond with the relevant detail from your account file.
Where local law and our retention obligations allow, you can request that specific account data be removed. Submit that request in writing. We will confirm what can be removed and what must be retained under our legal or operational obligations before we act.
If you have a question about how we handle your data, or if you want to submit a correction or removal request, use one of the routes below. Only contact paths published on the site are listed here — we do not list channels or response times we cannot stand behind.
Send your data or privacy query to the support email address shown in your account's help section. Include your registered mobile number and a short description of the record in question so we can locate it quickly.
The live chat link is available from the account-logged-in view on the site. Use this route for straightforward questions about what data appears in your account or to flag a record that looks incorrect.
The help centre, accessible from the main menu once you are logged in, contains the published form for written data requests. Use this for formal correction or removal requests where you need a documented response.
We approach data handling with the same directness we apply to the account journey itself — keep only what is needed, store it with access controls, and make it visible to you when you need to check it.
Account data — including your registered contact details and transaction references from bKash, Nagad or Rocket — is stored in access-controlled systems. Only the functions that need a specific data item can read it. We do not give broad internal access to full account files.
We use session cookies to keep your account active while you navigate the site and functional cookies to remember basic preferences. We do not use cookies to track your activity on other websites. You can clear or block cookies through your browser, but some account features may not work correctly without them.
We keep transaction records and account logs for as long as our operational and legal obligations require. Once a retention period ends and there is no open dispute tied to the record, we remove or anonymise it. The exact period depends on the type of data and the rules that apply in your eligible region.
When we make a material change to this policy, we publish a notice on the site and update the version date at the top of this page. Continuing to use your account after a policy update means you have seen the revised terms. If you disagree with a change, contact support before your next session.
The questions below cover what we hear most often from account holders who want to understand how their data is handled on 55ih.
We collect the email address and mobile number you register with, your login timestamps, and your device session type. When you make a deposit using bKash, Nagad or Rocket, we also collect the transfer reference and the credited amount. We do not collect your wallet PIN or full payment credentials.
Yes. Your account history shows every deposit and withdrawal record, including the transfer reference for each bKash, Nagad or Rocket movement. Log in and navigate to your transaction history to review these records at any time without submitting a request.
We share data with third-party services only when it is necessary for them to complete a specific function — such as a payment processor confirming a bKash transfer. We do not sell your data or share it for marketing purposes. Third parties receive only the minimum needed for their function.
For contact details you can edit directly, go to account settings and update the field. For records you cannot change yourself — such as a verified identity detail or a disputed transaction reference — contact support through live chat or email with the relevant record number and the correction you are requesting.
Retention periods depend on the type of data and the rules that apply in your eligible region. Transaction records are kept for as long as our operational and legal obligations require. Once a period ends with no open dispute, we remove or anonymise the data. You can ask support for more detail on a specific record type.
Access to the platform and the data rights available to you under this policy depend on your local law and eligible regions. If you are accessing from Bangladesh, review the policy in full and contact support if you have a question about how a specific provision applies to your account.